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Information

Eatrenalin fuses culinary excellence with multi-sensory attractions. Curious? You can find more information about the Eatrenalin experience here.

Opening hours

  • Thursday to Monday

    from 5pm until at least 1am

  • Current closing dates

    Eatrenalin will be closed on the following dates:
    13.01.2025 - 29.01.2025
    28.07.2025 - 13.08.2025

  • Current booking periods

    The Eatrenalin experiences can currently be booked until including 12th January 2025 via the Mack International ticket shop. In combination with an overnight stay in the Europa-Park Resort, visits can be booked until 21st March 2025. 
    On November 9th, to celebrate the second birthday of Eatrenalin, we are offering you an incredible culinary experience rounded off with excellent live entertainment in the Eatrenalin Bar.
    For an unforgettably enjoyable end to the year, we recommend the Eatrenalin New Year's Eve Special on 31. December 2024!
     
    For additional information see 'Bookings'

FAQ: Tickets & Booking

  • What does the ticket price include?

    The price for the Eatrenalin diner experience includes the eight-course menu with a corresponding drinks package, parking in the visitors' carpark and the cloakroom fee. For the Eatrenalin Exclusive Dinner, Eatrenalin Champagne Dinner and Eatrenalin Sommelier Dinner, the menu is prepared with even more exclusive delicacies, and you receive additional services such as a reserved table in the lounge, additional drinks in the bar and a surprise.

  • When can I book Eatrenalin?

    The Eatrenalin experiences can currently be booked until including 12th January 2025 via the Mack International ticket shop.
    For an unforgettably enjoyable end to the year, we recommend the Eatrenalin New Year's Eve Special on 31. December 2024!
    Further periods will be made available at regular intervals.
    In combination with an overnight stay, Eatrenalin can already be booked until 21st March 2025.
    Subscribe to our newsletter and don't miss any updates on new booking periods.

  • Which payment methods will be accepted on site?

    You can pay cash as well as with debit or credit card. We also accept the EMOTIONS voucher card.

  • Can I change or cancel my ticket?

    Tickets cannot be exchange or cancelled, no refunds will be given. If Eatrenalin or the authorities cancel the event, you have the right to a refund of the amount paid by you (you can choose between a voucher or refund).

  • How long does the Eatrenalin Dinner experience last?

    The guided experience lasts two hours. Afterwards you can enjoy a comfortable end to the evening in the bar. Our tip: In order to get attuned in the lounge and ending the evening in the bar, you might want to plan around three hours for your Eatrenalin visit.

  • What happens if I arrive before the entry time on my ticket?

    Please note the entry time and the start of the Experience on your ticket.
    Arriving significantly earlier is not necessary. Your Experience will start when you enter the building and begin with an aperitif in our lounge. Due to this timing, we will not be able to check you in until 5 minutes before the start of your Experience. If you arrive early due to a long journey, we recommend that you use the time at Bar Erikssøn in the adjoining Hotel Krønasår.

  • What happens if I arrive late?

    The experience starts on time with an aperitif in our lounge. If you arrive more than 30 minutes late, you will unfortunately not be able to participate in the Experience. In these cases, please contact +49 7822 77-6677.

  • How are seats allocated?

    The seats are assigned individually after receipt of the reservation. Upon entering, you’ll be received by us and shown to your seat. We will place you together with your group.

  • Can I experience Eatrenalin on my own?

    Eatrenalin can be experienced alone, as a couple or in a group. You can book a single ticket or up to 16 tickets via the ticket shop. With overnight accommodation dates further in the future are also available. If you wish to visit Eatrenalin alone, you will be seated together with other Eatrenalin guests. Seats are allocated individually according to the date on which your reservation is received.

  • Can I bring my children to the experience?

    The experience is recommended for children from the age of 12, as the complexity of the experience is not suitable for younger children. The dishes as well as the floating chairs play a central role in this. The floating chair has been designed in a way that requires the rider to sit still, as standing up for example can cause the ride system to stop or pause which will affect the experience. In addition, safety aspects must be considered. The minimum age for the Floating Chair has been set at 12 years old by the TÜV (technical safety authority). Thank you for your understanding.

  • Is there a minimum number of guests for the Experiences?

    A minimum number of 12 guests is required for the Champagne Dinner and the Sommelier Dinner. If the required number of guests is not reached, we will contact you in good time and inform you about the further procedure and your options.

FAQ: Eatrenalin Dinner Experience

  • What is there to eat?

    You can find the menus on our page 'Dinner'. Please state any specific wishes regarding the dishes, allergies or intolerances when booking. If you are unsure, please feel free to contact one of our reservation agents at info@eatrenalin.com.

  • Will there be a vegan or vegetarian menu?

    The menu options 'Green Dimensions' are vegan. You can find the menus on our page 'Dinner'. Please state any specific wishes regarding the dishes, allergies or intolerances when booking. If you are unsure, please feel free to contact one of our reservation agents at info@eatrenalin.com.

  • What drinks are there at the Eatrenalin Dinner?

    You can choose between alcoholic and non-alcoholic drinks accompaniments for the Eatrenalin experiences. The Eatrenalin drinks creations are perfectly attuned to our menus.

FAQ: Eatrenalin Late Night

  • Is there a dinner at Eatrenalin Late Night?

    Eatrenalin Late Night focusses on the art of cocktail creation. Dinner is not offered.

  • How long does the Eatrenalin Late Night Experience take?

    Eatrenalin Late Night takes 90 minutes. In order to get attuned in the lounge and ending the evening in the bar, you might want to plan at least two hours for your Eatrenalin visit.

  • How many drinks are included in the experience?

    The Eatrenalin Late Night Experience includes five delicious cocktails and a hot drink in the bar.

  • Is there also a non-alcoholic cocktail alternative?

    At the Eatrenalin Late Night Experience you can choose between alcoholic and non-alcoholic cocktails.

  • What does the ticket price include?

    The Eatrenalin Late Night Experience includes 5 delicious cocktails, accompanied by unique live acts and snacks. After the experience, you will receive a hot drink of your choice in the Bar.

  • In which language does Eatrenalin Late Night take place?

    The experience will be held in English. Language comprehension is not a requirement to enjoy the Eatrenalin Late Night Experience.

FAQ: Eatrenalin gift vouchers & gift ideas

  • How can I buy an Eatrenalin gift voucher?

    Choose the Eatrenalin experience you would like to gift in the Mack International ticket shop and optionally extend your Eatrenalin gift voucher with bar packages. You can then personalise the voucher with a message and print it out at home.
    To the ticket shop

  • Which Dinner experience can I give as a gift?

    You can give away up to 16 seats for the Eatrenalin Dinner, Eatrenalin Exclusive Dinner and the Eatrenalin Late Night Experience.

  • How can I give a gift voucher for more than 16 people?

    Please contact us at booking@eatrenalin.com or +49 7822 77-6677. Our reservations team will be happy to issue a gift voucher for groups of 16 or more.

  • How can I purchase two or more gift vouchers?

    Choose the Eatrenalin experience you would like to gift in the Mack International ticket shop and add the gift voucher to your shopping basket. If you would like to purchase more than one gift voucher, repeat the process and add the other gift vouchers to the basket. Gift vouchers are displayed individually when checking out.
    To the ticket shop

  • How can I redeem my gift voucher?

    Redeem your voucher in the Mack International ticket shop and create your own unique experience. Choose your preferred date and, depending on the experience, decide on a suitable menu and your choice of drinks. You can also add exciting add-ons to your experience in the Eatrenalin Bar.
    Redeem gift voucher

  • Can I book an extra seat for an accompanying person?

    When redeeming your gift voucher, you will be able to book additional add-ons and places for accompanying people after selecting your visit date.

  • Can I redeem two vouchers together?

    Yes, you can enter multiple gift voucher codes when redeeming in the Mack International ticket shop.

  • I have lost my printed gift voucher, now what?

    Please contact us at booking@eatrenalin.com or +49 7822 77-6677 and we will block your voucher and issue you with a new one.

  • How do I receive my gift voucher?

    Your Eatrenalin gift voucher will be sent to you by email once you have placed your order in the Mack International ticket shop and can also be downloaded as a Print@Home PDF file.

  • How long is the gift voucher valid for?

    The Eatrenalin gift voucher is valid for 3 years from the end of the year in which the voucher was purchased.

  • Do I need the gift voucher after redeeming it?

    Once you have redeemed your gift voucher in the Mack International ticket shop, you will receive an individual ticket per guest with all relevant information. This ticket entitles you to visit Eatrenalin. Please bring the ticket and gift voucher with you when you check in at Eatrenalin.

  • Can I redeem the gift voucher with an overnight stay?

    Please contact us at booking@eatrenalin.com or +49 7822 77-6677. Our reservations team will be happy to book your visit with an overnight stay.

  • What happens if the price of the Experience increases?

    If the price of the Eatrenalin Dinner Experience you gifted has gone up in the meantime, you only have to pay the price increase (the difference between the original price and the new price) when you redeem the gift voucher.

FAQ: Location

  • Where can I park?

    Eatrenalin guests can park their car free of charge in the Eatrenalin visitor car park, which is signposted from the driveway to hotel ‘Krønasår'

  • How do I get to the location as a hotel guest?

    From the hotel ‘Krønasår’, a 300 metre long footpath leads directly to the location. Guests from other Europa-Park hotels can use the free hotel shuttle.

  • Where will the aperitif take place?

    The aperitif takes place in the lounge.

  • Where does the Eatrenalin experience take place?

    Eatrenalin is located directly between hotel ‘Krønasår' and YULLBE.

  • Can Eatrenalin be visited with a wheelchair?

    Our entire building is barrier-free, allowing you to easily visit Eatrenalin with a wheelchair. However, we have limited capacity, so please book through our reservations agents at info@eatrenalin.com. You can find more information in the ‘People with disabilities’ section.

FAQ: General information

  • In which language do the dinner experiences take place?

    The experience will be held in German or French. You can identify the language by the flag symbol in the booking process when selecting the time (step 3 of 7). Language comprehension is not a requirement to enjoy the Eatrenalin Experience. On request, we are also happy to offer additional dates in French or English for groups of 12 or more people. Please contact booking@eatrenalin.com for this.

  • What is the Eatrenalin Floating Chair?

    The Floating Chair is your starting point for an incomparable experience: it allows you to move almost weightlessly through the individual rooms, offering you many a culinary and sensual surprise during the experience. The Floating Chair is a patented new development by MACK Rides and can only be experienced in Eatrenalin.

  • Is there a dress code?

    We recommend that you experience Eatrenalin in neat, smart attire (dress code: smart casual). There will be a cloakroom available free-of-charge for your jackets, coats and bags. We ask that you do not visit Eatrenalin in tracksuits, tank tops, caps, crocs, adilettes, flip-flops or shorts.

  • Can you film or take photos?

    Photos may exclusively be taken in the lounge, the rooms Ocean, Taste and Umami, and the bar. Please note that flash-photography is prohibited so that other guests won't be disturbed. In all other areas, taking photos is strictly prohibited. Unfortunately, it is also prohibited to take videos throughout the Eatrenalin experience. You can take videos in the Lounge and the bar.

  • Is the Eatrenalin bar available to the public?

    Yes, entrance to the bar is free for guests of the Eatrenalin Experiences. Guests who have not booked an Eatrenalin Dinner Experience can visit the bar by purchasing ab cocktail bar package at the check-in. Please note that admission is based on availability and cannot be guaranteed.

  • Can I bring my pet?

    Due to safety reasons, pets such as dogs are not permitted in Eatrenalin. The experience takes place on the floating chairs which are constantly moving. Your pet must stay in your hotel room or at home.

  • Stresses experienced in Eatrenalin

    With the help of the following indications of the stresses that occur, you can independently weigh up whether a visit to Eatrenalin is possible for you:

    High levels of exposure to lighting effects, sound effects, scents and confined spaces.

    Medium stress due to G-forces, darkness and scare effects.

    No or low exposures to fog, height or splashing water.

    There are no restrictions for people with pacemakers.

People with disabilities

In order to ensure you can plan your stay as well as possible, we have summarised all the important information for you below. The Eatrenalin experience is possible for guests with waling disabilities, provided they can independently move from their wheelchair to the Floating Chair.

Sudden changes in direction, speed or position can occur during the Eatrenalin experience. There are automatically opening and closing doors.

In addition, various and sometimes surprising light and sound effects as well as fragrances are used.

If you are sensitive to changes in brightness, sudden loud noises or allergic to certain aromas, please contact our reservations agents at info@eatrenalin.com.

Guests must be able to understand and follow the instructions of our staff. If necessary, for your safety the information must be provided by an accompanying person who is at least 16 years old and has unrestricted mobility, sight and hearing.

Social and environmental sustainability

We live by the philosophy of sustainability and are constantly looking for ways to improve our balance sheet in this regard.

Technical equipment

For the construction, we mainly worked with regional companies and are planning a KfW 55 energy standard.

Products

Food waste is not only an ecologically important issue, but it is also becoming an increasingly important business factor. Through our reservation system and the detailed questions about allergies and food intolerances, we can limit food waste at the time of ordering as well as during preparation. In addition, we will complete a certification process to ensure that we achieve the best possible outcome in all relevant areas.

Drinks

In our range of drinks, we have created a strong link to our region. We work with selected producers to offer our guests the widest possible range of local products.

Staff

We offer our staff a regular training programme that encourages their professional development and ensures that our service quality meets the latest and highest standards.

In addition, we offer accommodation in close proximity and comfortable rooms to spend their breaks in.